Introduction It’s 2018, and eCommerce is truly having its moment. Convenience, necessity, leisure, and the pursuit of better deals are just a handful of the factors that are attracting buyers to their devices instead of physical stores. The trend towards eCommerce has been several years in the making and shows no sign of slowing down.
Many of us have had the experience of multiple chat invitations being flashed in our face on different websites – experience rather unpleasant and annoying considering that the pop-up often comes up on the next page even after having been closed and there is no option to get rid of it permanently. After having tasted
On the popular pages of your website, a small fraction of your site visitors click your calls to action (CTA) like (“Request a Consultation”, “Get A Demo”, “Sign Up For Free” etc.) That means that most of your website visitors decide to leave your site — many of them never to return. Of course, some
Live chat is becoming an increasingly important part of the customer support experience. But in many cases, the service customers receive via live chat is siloed from service they get via other channels and not targeted to their specific needs. Customer experience technology provider 7 aims to make live chat support “smarter” by offering a