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Internet marketing: a content analysis of the research

Abbasi, A., Chen, H. C., & Nunamaker, J. F. (2008). Stylometric Identification in Electronic Markets: Scalability and Robustness.

Journal of Management Information Systems, 25

(1), 49–78. doi:


Adam, S. (2002). A model of Web use in direct and online marketing strategy.

Electronic Markets, 12

(4), 262–269.

Albrecht, C. C., Dean, D. L., & Hansen, J. V. (2005). Marketplace and technology standards for B2B e-commerce: progress, challenges, and the state of the art.

Information & Management, 42

(6), 865–875. doi:


Allen, G., & Wu, J. A. (2010). How well do shopbots represent online markets? A study of shopbots’ vendor coverage strategy.

European Journal of Information Systems, 19

(3), 257–272. doi:


Amblee, N., & Bui, T. (2008). Can brand reputation improve the odds of being reviewed on-line?

International Journal of Electronic Commerce, 12

(3), 11–28.

Amir, Y., Awerbuch, B., & Borgstrom, R. S. (2000). A cost-benefit framework for online management of a metacomputing system.

Decision Support Systems, 28

(1–2), 155–164. doi:


Anckar, B., & Walden, P. (2000). Destination Maui? An exploratory assessment of the efficacy of self-booking in travel.

Electronic Markets, 10

(2), 110–119.

Animesh, A., Ramachandran, V., & Viswanathan, S. (2010). Quality Uncertainty and the Performance of Online Sponsored Search Markets: An Empirical Investigation.

Information Systems Research, 21

(1), 190–201. doi:


Animesh, A., Viswanathan, S., & Agarwal, R. (2011). Competing “Creatively” in Sponsored Search Markets: The Effect of Rank, Differentiation Strategy, and Competition on Performance.

Information Systems Research, 22

(1), 153–169.

Antony, S., Lin, Z. X., & Xu, B. (2006). Determinants of escrow service adoption in consumer-to-consumer online auction market: An experimental study.

Decision Support Systems, 42

(3), 1889–1900. doi:


Apigian, C. H., Ragu-Nathan, B. S., & Ragu-Nathan, T. (2006). Strategic profiles and Internet Performance: An empirical investigation into the development of a strategic Internet system.

Information & Management, 43

(4), 455–468.

Aron, R., & Clemons, E. K. (2001). Achieving the optimal balance between investment in quality and investment in self-promotion for information products.

Journal of Management Information Systems, 18

(2), 65–88.

Arunkundram, R., & Sundararajan, A. (1998). An economic analysis of electronic secondary markets: installed base, technology, durability and firm profitability.

Decision Support Systems, 24

(1), 3–16. doi:


Ayanso, A., & Yoogalingam, R. (2009). Profiling Retail Web Site Functionalities and Conversion Rates: A Cluster Analysis.

International Journal of Electronic Commerce, 14

(1), 79–113. doi:


Ba, S., Stallaert, J., Whinston, A. B., & Zhang, H. (2005). Choice of transaction channels: The effects of product characteristics on market evolution.

Journal of Management Information Systems, 21

(4), 173–197.

Bai, X. (2011). Predicting consumer sentiments from online text.

Decision Support Systems, 50

(4), 732–742. doi:


Bakos, J. Y., & Nault, B. R. (1997). Ownership and investment in electronic networks.

Information Systems Research, 8

(4), 321–341. doi:


Bakos, Y., & Katsamakas, E. (2008). Design and ownership of two-sided networks: Implications for Internet platforms.

Journal of Management Information Systems, 25

(2), 171–202. doi:


Bakos, Y., Lucas, H. C., Oh, W., Simon, G., Viswanathan, S., & Weber, B. W. (2005). The impact of e-commerce on competition in the retail brokerage industry.

Information Systems Research, 16

(4), 352–371. doi:


Bampo, M., Ewing, M. T., Mather, D. R., Stewart, D., & Wallace, M. (2008). The effects of the social structure of digital networks on viral marketing performance.

Information Systems Research, 19

(3), 273–290.

Bapna, R., Chang, S. A., Goes, P., & Gupta, A. (2009). Overlapping online auctions: empirical characterization of bidder strategies and auction prices.

MIS Quarterly, 33

(4), 763–783.

Bapna, R., Goes, P., & Gupta, A. (2003). Replicating online Yankee auctions to analyze auctioneers’ and bidders’ strategies.

Information Systems Research, 14

(3), 244–268. doi:


Bapna, R., Jank, W., & Shmueli, G. (2008). Price formation and its dynamics in online auctions.

Decision Support Systems, 44

(3), 641–656. doi:


Barrot, C., Albers, S., Skiera, B., & Schafers, B. (2010). Vickrey vs. eBay: Why Second-Price Sealed-Bid Auctions Lead to More Realistic Price-Demand Functions.

International Journal of Electronic Commerce, 14

(4), 7–38. doi:


Basu, A., & Muylle, S. (2003). Online support for commerce processes by web retailers* 1.

Decision Support Systems, 34

(4), 379–395.

Beech, J., Chadwick, S., & Tapp, A. (2000). Scoring with the Net-the Cybermarketing of English Football Clubs.

Electronic Markets, 10

(3), 176–184.

Belanger, F., Hiller, J. S., & Smith, W. J. (2002). Trustworthiness in electronic commerce: the role of privacy, security, and site attributes.

The Journal of Strategic Information Systems, 11

(3–4), 245–270.

Bell, D., de Cesare, S., Iacovelli, N., Lycett, M., & Merico, A. (2007). A framework for deriving semantic web services.

Information Systems Frontiers, 9

(1), 69–84. doi:


Benbunan-Fich, R., & Fich, E. M. (2004). Effects of Web traffic announcements on firm value.

International Journal of Electronic Commerce, 8

(4), 161–181.

Bergen, M. E., Kauffman, R. J., & Lee, D. (2005). Beyond the hype of frictionless markets: Evidence of heterogeneity in price rigidity on the Internet.

Journal of Management Information Systems, 22

(2), 57–89.

Bhargava, H. K., & Choudhary, V. (2004). Economics of an information intermediary with aggregation benefits.

Information Systems Research, 15

(1), 22–36. doi:


Bhatnagar, A., & Papatla, P. (2001). Identifying locations for targeted advertising on the Internet.

International Journal of Electronic Commerce, 5

(3), 23–44.

Bhattacharjee, S., Gopal, R., Lertwachara, K., & Marsden, J. R. (2006). Whatever happened to payola? An empirical analysis of online music sharing.

Decision Support Systems, 42

(1), 104–120.

Blount, Y. (2011). Employee management and service provision: a conceptual framework.

Information Technology & People, 24

(2), 134–157. doi:


Bock, G. W., Lee, S. Y. T., & Li, H. Y. (2007). Price comparison and price dispersion: products and retailers at different Internet maturity stages.

International Journal of Electronic Commerce, 11

(4), 101–124.

Bockstedt, J. C., Kauffman, R. J., & Riggins, F. J. (2006). The move to artist-led on-line music distribution: A theory-based assessment and prospects for structural changes in the digital music market.

International Journal of Electronic Commerce, 10

(3), 7–38. doi:


Bolton, G., Loebbecke, C., & Ockenfels, A. (2008). Does competition promote trust and trustworthiness in online trading? An experimental study.

Journal of Management Information Systems, 25

(2), 145–169. doi:


Browne, G. J., Durrett, J. R., & Wetherbe, J. C. (2004). Consumer reactions toward clicks and bricks: investigating buying behaviour on-line and at stores.

Behaviour & Information Technology, 23

(4), 237–245. doi:


Bunduchi, R. (2005). Business relationships in Internet-based electronic markets: the role of goodwill trust and transaction costs.

Information Systems Journal, 15

(4), 321–341. doi:


Burgess, S., Sellitto, C., Cox, C., & Buultjens, J. (2009). Trust perceptions of online travel information by different content creators: Some social and legal implications.

Information Systems Frontiers

, 1–15.

Byers, R. E., & Lederer, P. J. (2001). Retail bank services strategy: A model of traditional, electronic, and mixed distribution choices.

Journal of Management Information Systems, 18

(2), 133–156.

Cao, Q., Duan, W., & Gan, Q. (2010). Exploring Determinants of Voting for the.

Decision Support Systems


Cao, Y., Gruca, T. S., & Klemz, B. R. (2003). Internet pricing, price satisfaction, and customer satisfaction.

International Journal of Electronic Commerce, 8

(2), 31–50.

Castañeda, J. A., Muñoz-Leiva, F., & Luque, T. (2007). Web Acceptance Model (WAM): Moderating effects of user experience.

Information & Management, 44

(4), 384–396.

Cazier, J. A., Shao, B. B. M., & Louis, R. D. S. (2007). Sharing information and building trust through value congruence.

Information Systems Frontiers, 9

(5), 515–529.

Chang, H. H., & Chen, S. W. (2009). Consumer perception of interface quality, security, and loyalty in electronic commerce.

Information & Management, 46

(7), 411–417.

Chang, M. K., Cheung, W. M., & Lai, V. S. (2005). Literature derived reference models for the adoption of online shopping.

Information & Management, 42

(4), 543–559. doi:


Changa, K. C., Jackson, J., & Grover, V. (2003). E-commerce and corporate strategy: an executive perspective.

Information & Management, 40

(7), 663–675. doi:


Chellappa, R. K., & Kumar, K. R. (2005). Examining the role of “Free” product-augmenting Online services in pricing and customer retention strategies.

Journal of Management Information Systems, 22

(1), 355–377.

Chellappa, R. K., & Shivendu, S. (2003). Economic implications of variable technology standards for movie piracy in a global context.

Journal of Management Information Systems, 20

(2), 137–168.

Chellappa, R. K., Sin, R. G., & Siddarth, S. (2011). Price Formats as a Source of Price Dispersion: A Study of Online and Offline Prices in the Domestic US Airline Markets.

Information Systems Research, 22

(1), 83–98. doi:


Chen, C. C., Wu, C. S., & Wu, R. C. F. (2006). e-Service enhancement priority matrix: The case of an IC foundry company.

Information & Management, 43

(5), 572–586. doi:


Chen, L. D., Gillenson, M. L., & Sherrell, D. L. (2002). Enticing online consumers: an extended technology acceptance perspective.

Information & Management, 39

(8), 705–719. doi:


Chen, P. Y., & Hitt, L. M. (2002). Measuring switching costs and the determinants of customer retention in Internet-enabled businesses: A study of the Online brokerage industry.

Information Systems Research, 13

(3), 255–274. doi:


Cheng, F. F., & Wu, C. S. (2010). Debiasing the framing effect: The effect of warning and involvement.

Decision Support Systems, 49

(3), 328–334.

Cheng, H. K., & Dogan, K. (2008). Customer-centric marketing with Internet coupons.

Decision Support Systems, 44

(3), 606–620. doi:


Cheng, T. C. E., Lam, D. Y. C., & Yeung, A. C. L. (2006). Adoption of Internet banking: An empirical study in Hong Kong.

Decision Support Systems, 42

(3), 1558–1572. doi:


Cheng, Z., & Nault, B. R. (2007). Internet channel entry: retail coverage and entry cost advantage.

Information Technology & Management, 8

(2), 111–132. doi:


Cheung, K. W., Kwok, J. T., Law, M. H., & Tsui, K. C. (2003). Mining customer product rating for personalized marketing.

Decision Support Systems, 35

(2), 231–243. doi:


Chiou, W. C., Lin, C. C., & Perng, C. (2010). A strategic framework for website evaluation based on a review of the literature from 1995–2006.

Information & Management, 47

(5–6), 282–290.

Chircu, A. M., & Kauffman, R. J. (2000a). Limits to value in electronic commerce-related IT investments.

Journal of Management Information Systems, 17

(2), 59–80.

Chircu, A. M., & Kauffman, R. J. (2000b). Reintermediation strategies in business-to-business electronic commerce.

International Journal of Electronic Commerce, 4

(4), 7–42.

Chircu, A. M., & Mahajan, V. (2006). Managing electronic commerce retail transaction costs for customer value.

Decision Support Systems, 42

(2), 898–914. doi:


Cho, V. (2006a). Factors in the adoption of third-party B2B portals in the textile industry.

Journal of Computer Information Systems, 46

(3), 18–31.

Cho, V. (2006b). A study of the roles of trusts and risks in information-oriented online legal services using an integrated model.

Information & Management, 43

(4), 502–520. doi:


Choi, J., Lee, S. M., & Soriano, D. R. (2009). An empirical study of user acceptance of fee-based online content.

Journal of Computer Information Systems, 49

(3), 60–70.

Choudhary, V. (2010). Use of pricing schemes for differentiating information goods.

Information Systems Research, 21

(1), 78.

Choudhury, V., & Karahanna, E. (2008). The relative advantage of electronic channels: A multidimensional view.

MIS Quarterly, 32

(1), 179–200.

Christiaanse, E., Van Diepen, T., & Damsgaard, J. (2004). Proprietary versus Internet technologies and the adoption and impact of electronic marketplaces.

Journal of Strategic Information Systems, 13

(2), 151–165. doi:


Chua, C. E. H., & Wareham, J. (2008). Parasitism and Internet auction fraud: An exploration.

Information and Organization, 18

(4), 303–333. doi:


Chua, C. E. H., Wareham, J., & Robey, D. (2007). The role of online trading communities in managing Internet auction fraud.

MIS Quarterly, 31

(4), 759–781.

Chun, S. H., & Kim, J. C. (2005). Pricing strategies in B2C electronic commerce: analytical and empirical approaches.

Decision Support Systems, 40

(2), 375–388. doi:


Clemons, E. K. (2009a). Business models for monetizing Internet applications and Web sites: Experience, theory, and predictions.

Journal of Management Information Systems, 26

(2), 15–41.

Clemons, E. K. (2009b). The complex problem of monetizing virtual electronic social networks.

Decision Support Systems, 48

(1), 46–56.

Crowston, K., & Myers, M. D. (2004). Information technology and the transformation of industries: three research perspectives.

Journal of Strategic Information Systems, 13

(1), 5–28. doi:


Currie, W. L., & Parikh, M. A. (2006). Value creation in web services: An integrative model.

Journal of Strategic Information Systems, 15

(2), 153–174. doi:


Cyr, D., Bonanni, C., Bowes, J., & Ilsever, J. (2005). Beyond trust: Web site design preferences across cultures.

Journal of Global Information Management, 13

(4), 25.

Dai, Q. Z., & Kauffman, R. J. (2002). Business models for Internet-based B2B electronic markets.

International Journal of Electronic Commerce, 6

(4), 41–72.

Datta, P. (2011). A preliminary study of ecommerce adoption in developing countries.

Information Systems Journal, 21

(1), 3–32. doi:


Datta, P., & Chatterjee, S. (2008). The economics and psychology of consumer trust in intermediaries in electronic markets: the EM-Trust Framework.

European Journal of Information Systems, 17

(1), 12–28. doi:


Davis, A., & Khazanchi, D. (2008). An empirical study of online word of mouth as a predictor for multi product category e-Commerce Sales.

Electronic Markets, 18


de Valck, K., van Bruggen, G. H., & Wierenga, B. (2009). Virtual communities: A marketing perspective.

Decision Support Systems, 47

(3), 185–203. doi:


De Wulf, K., Schillewaert, N., Muylle, S., & Rangarajan, D. (2006). The role of pleasure in web site success.

Information & Management, 43

(4), 434–446.

Dehning, B., Richardson, V. J., Urbaczewski, A., & Wells, J. D. (2004). Reexamining the value relevance of e-commerce initiatives.

Journal of Management Information Systems, 21

(1), 55–82.

Dellaert, B. G. C., & Dabholkar, P. A. (2009). Increasing the attractiveness of mass customization: The role of complementary on-line services and range of options.

International Journal of Electronic Commerce, 13

(3), 43–70.

Dellarocas, C., Gao, G. D., & Narayan, R. (2010). Are consumers more likely to contribute online reviews for hit or niche products?

Journal of Management Information Systems, 27

(2), 127–157. doi:


Devaraj, S., Fan, M., & Kohli, R. (2006). Examination of online channel preference: Using the structure-conduct-outcome framework.

Decision Support Systems, 42

(2), 1089–1103. doi:


Dewan, R., Jing, B., & Seidmann, A. (2000). Adoption of Internet-based product customization and pricing strategies.

Journal of Management Information Systems, 17

(2), 9–28.

Dewan, R. M., & Freimer, M. L. (2003). Consumers prefer bundled add-ins.

Journal of Management Information Systems, 20

(2), 99–111.

Dewan, R. M., Freimer, M. L., Seidmann, A., & Zhang, J. (2004). Web portals: Evidence and analysis of media concentration.

Journal of Management Information Systems, 21

(2), 181–199.

Dewan, S., & Ren, F. (2007). Risk and return of information technology initiatives: Evidence from electronic commerce announcements.

Information Systems Research, 18

(4), 370–394. doi:


Dhar, V., & Ghose, A. (2010). Sponsored Search and Market Efficiency.

Information Systems Research, 21

(4), 760–772. doi:


Dos Santos, B. L., & Peffers, K. (1998). Competitor and vendor influence on the adoption of innovative applications in electronic commerce.

Information & Management, 34

(3), 175–184. doi:


Dou, W. Y., Lim, K. H., Su, C. T., Zhou, N., & Cui, N. (2010). Brand positioning strategy using search engine marketing.

MIS Quarterly, 34

(2), 261–279.

Du, A. Y., Geng, X. J., Gopal, R. D., Ramesh, R., & Whinston, A. B. (2008). Topographically discounted Internet infrastructure resources: a panel study and econometric analysis.

Information Technology & Management, 9

(2), 135–146. doi:


Du, T. C., Li, E. Y., & Wei, E. (2005). Mobile agents for a brokering service in the electronic marketplace.

Decision Support Systems, 39

(3), 371–383.

Duan, W., Gu, B., & Whinston, A. B. (2009). Informational cascades and software adoption on the internet: an empirical investigation.

MIS Quarterly, 33

(1), 23–48.

Duan, W. J. (2010). Analyzing the impact of intermediaries in electronic markets: an empirical investigation of online consumer-to-consumer (C2C) auctions.

Electronic Markets, 20

(2), 85–93. doi:


Dutta, A. (2001). Business planning for network services: A systems thinking approach.

Information Systems Research, 12

(3), 260–285. doi:


Dwivedi, Y. K., Papazafeiropoulou, A., Brinkman, W. P., & Lal, B. (2010). Examining the influence of service quality and secondary influence on the behavioural intention to change Internet service provider.

Information Systems Frontiers, 12

(2), 207–217. doi:


Easley, R. F., Wood, C. A., & Barkataki, S. (2010). Bidding Patterns, Experience, and Avoiding the Winner’s Curse in Online Auctions.

Journal of Management Information Systems, 27

(3), 241–268. doi:


Edelman, B., & Ostrovsky, M. (2007). Strategic bidder behavior in sponsored search auctions.

Decision Support Systems, 43

(1), 192–198. doi:


El Sawy, O. A., Malhotra, A., Gosain, S., & Young, K. M. (1999). IT-intensive value innovation in the electronic economy: Insights from Marshall Industries.

MIS Quarterly, 23

(3), 305–335.

Erat, P., Desouza, K. C., Schafer-Jugel, A., & Kurzawa, M. (2006). Business customer communities and knowledge sharing: exploratory study of critical issues.

European Journal of Information Systems, 15

(5), 511–524. doi:


Even, A., Shankaranarayanan, G., & Berger, P. D. (2010). Evaluating a model for cost-effective data quality management in a real-world CRM setting.

Decision Support Systems


Flavián, C., Guinalíu, M., & Gurrea, R. (2006). The role played by perceived usability, satisfaction and consumer trust on website loyalty.

Information & Management, 43

(1), 1–14.

Forman, C., Ghose, A., & Wiesenfeld, B. (2008). Examining the relationship between reviews and sales: The role of reviewer identity disclosure in electronic markets.

Information Systems Research, 19

(3), 291–313. doi:


Gallaugher, J. M., Auger, P., & BarNir, A. (2001). Revenue streams and digital content providers: an empirical investigation.

Information & Management, 38

(7), 473–485. doi:


Gao, S. J., Wang, H. Q., Xu, D. M., & Wang, Y. F. (2007). An intelligent agent-assisted decision support system for family financial planning.

Decision Support Systems, 44

(1), 60–78. doi:


Garcia, R., & Gil, R. (2008). A web ontology for copyright contract management.

International Journal of Electronic Commerce, 12

(4), 99–113. doi:


Gauzente, C. (2009). Information search and paid results—proposition and test of a hierarchy-of-effect model.

Electronic Markets, 19

(2), 163–177.

Gefen, D., Rose, G. M., Warkentin, M., & Pavlou, P. A. (2005). Cultural diversity and trust in IT adoption: A comparison of potential e-voters in the USA and South Africa.

Journal of Global Information Management, 13

(1), 54–78. doi:


Ghose, A. (2009). Internet exchanges for used goods: an empirical analysis of trade patterns and adverse selection.

MIS Quarterly, 33

(2), 263–291.

Ghose, A., Mukhopadhyay, T., & Rajan, U. (2007). The impact of Internet referral services on a supply chain.

Information Systems Research, 18

(3), 300–319. doi:


Ghose, A., Smith, M. D., & Telang, R. (2006). Internet exchanges for used books: An empirical analysis of product cannibalization and welfare impact.

Information Systems Research, 17

(1), 3–19. doi:


Ghose, A., & Yao, Y. L. (2011). Using Transaction Prices to Re-Examine Price Dispersion in Electronic Markets.

Information Systems Research, 22

(2), 269–288. doi:


Glover, S., & Benbasat, I. (2010). A Comprehensive Model of Perceived Risk of E-Commerce Transactions.

International Journal of Electronic Commerce, 15

(2), 47–78.

Gopal, R. D., Ramesh, R., & Whinston, A. B. (2003). Microproducts in a digital economy: Trading small, gaining large.

International Journal of Electronic Commerce, 8

(2), 9–29.

Gopal, R. D., Tripathi, A. K., & Walter, Z. D. (2006). Economics of first-contact email advertising.

Decision Support Systems, 42

(3), 1366–1382.

Gorman, M. F., Salisbury, W. D., & Brannon, I. (2009). Who wins when price information is more ubiquitous? An experiment to assess how infomediaries influence price.

Electronic Markets, 19

(2–3), 151–162. doi:


Granados, N., Gupta, A., & Kauffman, R. J. (2008). Designing online selling mechanisms: Transparency levels and prices.

Decision Support Systems, 45

(4), 729–745. doi:


Granados, N., Gupta, A., & Kauffman, R. J. (2010). Information Transparency in Business-to-Consumer Markets: Concepts, Framework, and Research Agenda.

Information Systems Research, 21

(2), 207–226. doi:


Granados, N. F., Gupta, A., & Kauffman, R. J. (2006). The impact of IT on market information and transparency: A unified theoretical framework.

Journal of the Association for Information Systems, 7

(3), 148–178.

Granados, N. F., Kauffman, R. J., & King, B. (2008). How has electronic travel distribution been transformed? A test of the theory of newly vulnerable markets.

Journal of Management Information Systems, 25

(2), 73–95. doi:


Gregg, D. G., & Scott, J. E. (2006). The role of reputation systems in reducing on-line auction fraud.

International Journal of Electronic Commerce, 10

(3), 95–120. doi:


Gregor, S., & Jones, K. (1999). Beef producers online: Diffusion theory applied.

Information Technology & People, 12

(1), 71–85.

Grenci, I. T. (2004). An adaptable customer decision support system for custom configurations.

Journal of Computer Information Systems, 45

(2), 56–62.

Grover, V., & Saeed, K. A. (2004). Strategic orientation and performance of Internet-based businesses.

Information Systems Journal, 14

(1), 23–42. doi:


Gundepudi, P., Rudi, N., & Seidmann, A. (2001). Forward versus spot buying of information goods.

Journal of Management Information Systems, 18

(2), 107–131.

Gupta, A., Su, B., & Walter, Z. (2004). Risk profile and consumer shopping behavior in electronic and traditional channels.

Decision Support Systems, 38

(3), 347–367.

Gupta, A., Su, B. C., & Walter, Z. (2004). An empirical study of consumer switching from traditional to electronic channels: A purchase-decision process perspective.

International Journal of Electronic Commerce, 8

(3), 131–161.

Gupta, S., & Kim, H. W. (2007). The moderating effect of transaction experience on the decision calculus in on-line repurchase.

International Journal of Electronic Commerce, 12

(1), 127–158.

Hansen, H. R. (1995). Conceptual-framework and guidelines for the implementation of mass information-systems.

Information & Management, 28

(2), 125–142. doi:


Harrison McKnight, D., Choudhury, V., & Kacmar, C. (2002). The impact of initial consumer trust on intentions to transact with a web site: a trust building model.

The Journal of Strategic Information Systems, 11

(3–4), 297–323.

Harrison, T., & Waite, K. (2006). A time-based assessment of the influences, uses and benefits of intermediary website adoption.

Information & Management, 43

(8), 1002–1013.

Hassanein, K., & Head, M. (2005). The impact of infusing social presence in the web interface: An investigation across product types.

International Journal of Electronic Commerce, 10

(2), 31–55.

Hayne, S. C., Bugbee, B., & Wang, H. N. (2010). Bidder behaviours on eBay: collectibles and commodities.

Electronic Markets, 20

(2), 95–104. doi:


Hempel, P. S., & Kwong, Y. K. (2001). B2B e-Commerce in emerging economies:’s non-ferrous metals exchange in China.

Journal of Strategic Information Systems, 10

(4), 335–355. doi:


Hennig-Thurau, T., & Walsh, G. (2003). Electronic word-of-mouth: Motives for and consequences of reading customer articulations on the Internet.

International Journal of Electronic Commerce, 8

(2), 51–74.

Hinz, O., Hann, I. H., & Spann, M. (2011). Price discrimination in e-commerce? an examination of dynamic pricing in name-your-own price markets.

MIS Quarterly, 35

(1), 81–98.

Hinz, O., & Spann, M. (2008). The impact of information diffusion on bidding behavior in secret reserve price auctions.

Information Systems Research, 19

(3), 351–368.

Hinz, O., & Spann, M. (2010). Managing information diffusion in Name-Your-Own-Price auctions.

Decision Support Systems, 49

(4), 474–485.

Ho, K. K. W., Yoo, B., Yu, S., & Tam, K. Y. (2007). The effect of culture and product categories on the level of use of buy-it-now (BIN) auctions by sellers.

Journal of Global Information Management, 15

(4), 1–19. doi:


Holsapple, C. W., & Wu, J. (2008). Building effective online game websites with knowledge-based trust.

Information Systems Frontiers, 10

(1), 47–60.

Hong, S. Y., & Kim, J. (2004). Architectural criteria for website evaluation – conceptual framework and empirical validation.

Behaviour & Information Technology, 23

(5), 337–357. doi:


Hou, H. P., Hu, M. Y., Chen, L., & Choi, J. Y. (2011). An enhanced model framework of personalized material flow services.

Information Technology & Management, 12

(2), 149–159. doi:


Hou, J. W., & Blodgett, J. (2010). Market structure and quality uncertainty: a theoretical framework for online auction research.

Electronic Markets, 20

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